Privacy policy

Glowdenart manages this store and website, including data, content, features, tools, products, and services to offer you, the customer, a curated shopping experience (the “Services”). Glowdenart is powered by Shopify technology, which allows us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction through the Services, or when you communicate with us by any other means. In the event of a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy shall prevail with respect to the collection, processing, and disclosure of your personal information. 

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand how your personal information is collected, used, and disclosed, in accordance with the provisions of this Privacy Policy. 

Personal Information We Collect or Process

When we use the term "personal information," we mean any data that identifies you or that can be reasonably linked to you or another individual. Personal information does not include data collected anonymously or data that has been de-identified so that it cannot identify you or be reasonably linked to you. We may collect or process the following categories of personal information—including inferences drawn from such information—depending on how you interact with the Services, where you reside, and what is permitted or required by applicable law:

  • Contact details including your name, address, billing address, shipping address, phone number, and email address.
  • Financial information including credit card, debit card, and financial account numbers, payment card information, financial account details, transaction details, payment method, payment confirmation, and other payment-related information.
  • Account information including your username, password, security questions, preferences, and settings.
  • Transaction information including items you view, add to your cart, save to your wishlist, or purchase, return, exchange, or cancel, as well as your previous transactions.
  • Communications with us including information you provide in your communications with us, for example, when submitting a customer service inquiry or claim.
  • Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.
  • Usage information including information regarding your interaction with the Services, such as how and when you use or browse them.

Sources of Personal Information

We may collect personal information from the following sources:

  • Directly from you including when you create an account, visit or use the Services, communicate with us, or provide us with your personal information by any other means.
  • Automatically through the Services including information from your device when you use our products or services or visit our websites, as well as through the use of cookies and similar technologies.
  • From our service providers including when we hire them to enable certain technology or when they collect or process your personal information on our behalf.
  • From our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or which Services you use, we may use your personal information for the following purposes:

  • Providing, personalizing, and improving the Services. We use your personal information to provide you with the Services, which includes fulfilling the contract entered into with you, processing your payments, managing your orders, remembering your preferences and the items that interest you, sending you notifications related to your account, processing purchases, returns, exchanges, or other transactions, creating, maintaining, and managing your account, arranging shipping, facilitating returns and exchanges, allowing you to post reviews, and offering you a personalized shopping experience, such as recommending products related to your purchases. This may include using your personal information to customize and improve the Services.
  • Marketing and advertising. We use your personal information for marketing and promotional purposes, such as sending you commercial, advertising, and promotional communications via email, text message, or postal mail, as well as showing you online advertisements for products or services within the Services themselves or on other websites, including based on items you have previously purchased, added to your cart, or other activities performed on the Services.
  • Security and fraud prevention. We use your personal information to authenticate your account, provide a secure shopping and checkout experience, detect, investigate, or act upon potential fraudulent, illegal, hazardous, or malicious activities, protect public safety, and ensure the security of our services. If you choose to use the Services and register an account, you are responsible for maintaining the confidentiality of your login credentials. We strongly advise against sharing your username, password, or any other information with anyone.}
  • Communications with you. We use your personal information to provide customer support, respond to your inquiries, deliver services effectively, and maintain our business relationship with you.
  • Legal reasons. We use your personal information to comply with applicable laws or respond to valid legal proceedings, including requests from law enforcement agencies or government authorities, as well as to investigate or participate in civil discovery processes, potential or actual litigation, or other contentious legal proceedings, and to enforce or investigate potential violations of our terms or policies.

How We Disclouse Personal Information

Under certain circumstances, we may disclose your personal information to third parties for legitimate purposes, in accordance with this Privacy Policy. Such circumstances may include:

  • With Shopify, vendors, and other third parties who perform services on our behalf (for example, IT management, payment processing, data analytics, customer support, cloud storage, and order fulfillment and shipping).
  • With commercial and marketing partners to provide marketing services and display advertising to you. For example, we use Shopify to support personalized advertising through third-party services, based on your online activity across different merchants and websites. Our commercial and marketing partners will use your information in accordance with their own privacy notices. Depending on where you reside, you may have the right to direct us not to share information about you for the purposes of personalized advertising and marketing based on your online activity across different businesses and websites.
  • When you direct us, request us, or otherwise consent to the disclosure of certain information to third parties, for example, to ship products to you or through your use of social media widgets or login integrations.
  • With our affiliates or, generally, within our corporate group.
  • In connection with a business transaction, such as a merger or insolvency proceeding, to comply with applicable legal obligations (including responding to subpoenas, search warrants, or other similar requests), to enforce relevant Terms of Service or policies, and to protect or defend the Services, our rights, and the rights of our users or others.

Relationship with Shopify

The Services are hosted on Shopify, which collects and processes personal information regarding your access to and use of the Services to provide and improve the Services for you. In order to provide and improve the Services, the information you submit to the Services will be transmitted to and shared with Shopify and third parties who may be located in countries other than your own. Furthermore, to help protect, develop, and improve our business, we utilize certain advanced features of Shopify that incorporate data and information obtained from your interactions with our store, other merchants, and the Shopify platform itself. To provide these advanced features, Shopify may use personal information collected about your interactions with our store, other merchants, and the Shopify platform itself. Under these circumstances, Shopify acts as the data controller for the processing of your personal information, including responding to your requests to exercise your rights regarding the use of such information for these purposes. For more information on how Shopify uses your personal information and any rights you may have, you may consult Shopify’s Consumer Privacy Policy. Depending on where you reside, you may exercise certain rights regarding your personal information through Shopify’s Privacy Portal. 

Third-Party Websites and Links

The Services may include links to websites or other online platforms managed by third parties. If you access links that direct you to websites not affiliated with or controlled by us, we recommend that you review their privacy and security policies as well as their other terms and conditions. We do not warrant and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of the information they contain. Information you provide in public or semi-public spaces—including what you share on third-party social media platforms—may also be visible to other users of the Services and users of those third-party platforms, without any limitations regarding its use by us or third parties. The inclusion of such links does not by itself imply any endorsement of the content on those platforms or of their owners or operators, unless expressly stated within the Services. 

Children’s Data

The Services are not intended for use by children, and we do not knowingly collect personal information from minors under applicable law in your jurisdiction. If you are the parent or legal guardian of a child who has provided us with their personal information, you may contact us using the contact details provided below to request its deletion. As of the effective date of this Privacy Policy, we have no actual knowledge that we "share" or "sell" (as those terms are defined under applicable law) personal information of individuals under 16 years of age. 

Security and Retention of Your Information

Please note that no security measure is perfect or impenetrable, and we cannot guarantee "absolute security." Furthermore, any information you send to us may not be protected during transmission. We recommend that you do not use unsecure channels to send us sensitive or confidential information. 

The length of time we retain your personal information depends on several factors, such as the need to maintain your account, provide the Services to you, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies. 

Your Rights and Choices

Depending on where you reside, you may have some or all of the rights listed below regarding your personal information. However, these rights are not absolute, may apply only in certain circumstances, and, in some cases, we may decline your request where permitted by law.

  • Right of Access. You may have the right to request access to the personal information we hold about you.}
  • Right to Deletion. You may have the right to request that we delete the personal information we hold about you.
  • Right to Rectification. You may have the right to request that we correct inaccurate personal information we hold about you.
  • Right to Data Portability. You may have the right to receive a copy of the personal information we hold about you and request that we transfer it to a third party, under certain circumstances and with certain exceptions.
  • Managing Communication Preferences. We may send you promotional emails, and you can opt out of receiving them at any time by using the unsubscribe option provided in our emails. If you opt out, we may still send you non-promotional emails, such as those related to your account or orders you have placed.

You may exercise any of these rights at the designated locations within the Services or by contacting us using the contact details provided below. For more information on how Shopify uses your personal information and any rights you may have—including those related to data processed by Shopify—you can visit Shopify's Privacy Page. 

We will not discriminate against you for exercising any of these rights. We may need to verify your identity before we can process your requests, as permitted or required by applicable law. In accordance with applicable law, you may designate an authorized representative to submit requests on your behalf to exercise your rights. Before accepting a request submitted by a representative, we will require the representative to provide proof that you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request within a reasonable timeframe, as established by applicable law.  

Complaints

If you have any complaints about how we process your personal information, please contact us using the contact details provided below. Depending on where you reside, you may have the right to appeal our decision by contacting us using the contact details provided below, or to file a complaint with your local data protection authority. 

International Transfers 

Please note that we may transfer, store, and process your personal information outside of the country where you reside.

If we transfer your personal information outside of the European Economic Area (EEA) or the United Kingdom, we will use recognized transfer mechanisms, such as the European Commission's Standard Contractual Clauses (SCCs) or any equivalent contract issued by the competent UK authority, as applicable, unless the transfer is made to a country that has been recognized as providing an adequate level of protection. 

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes in our practices or for operational, legal, or regulatory reasons. We will post the updated version of this Privacy Policy on this website, update the "Last updated" date, and provide notice of changes as required by applicable law. 

Contact

If you have any questions about our privacy practices or this Privacy Policy, or if you wish to exercise any of your rights, please call us at , email us at glowdenart@gmail.com, or contact us at 9887 Whalley Blvd, Surrey, BC, V3T 0P4, CA.